SHIPPING POLICY
Ivory Ink — Printing & Framing Atelier
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OVERVIEW
This Shipping Policy describes how Ivory Ink (“we”, “us”, “our”) processes, fulfils and delivers orders placed on our website.
By placing an order with us, you agree to the terms outlined below.
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1. ORDER PROCESSING TIME
All orders are processed within 7 business days.
As each item is made to order, please allow this time for production before dispatch.
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2. SHIPPING AREA
We currently ship within Australia only.
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3. SHIPPING METHODS
We use Australia Post for all deliveries. At this stage, no other carriers are used.
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4. DELIVERY TIME
Estimated delivery time is approximately 3 business days after dispatch, depending on your location.
Total estimated delivery time from order placement: up to 10 business days (7 days production + 3 days shipping). Please consider this before placing your order.
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5. SHIPPING COSTS
Shipping costs are calculated at checkout based on your order and delivery address.
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6. TRACKING
All orders include tracking information, which will be provided once your order has been shipped.
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7. LOST OR DAMAGED PARCELS
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will offer a replacement.
If Australia Post confirms the parcel is lost, we will also send a replacement at no cost to you.
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8. RETURNS & REFUNDS
As all products are custom made to order, we do not accept returns or refunds for change of mind.
Returns are accepted only if the item is damaged during transit (see section 7) or has a manufacturing defect (e.g., printing error, wrong size, broken frame not caused by shipping).
This policy does not limit your rights under the Australian Consumer Law. For major faults not caused by shipping, we will arrange a replacement or refund.
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9. INCORRECT OR UNCLAIMED PARCELS
Please double-check your shipping address at checkout. We are not responsible for lost parcels due to incorrect addresses provided by the customer. Reshipment costs will be charged to the customer.
If a parcel is returned to us due to failed delivery attempts or unclaimed pickup, we will contact you to arrange reshipment at your cost, or issue a refund minus original shipping fees.
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10. CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time.
Changes will be posted on this page. For significant changes, we will notify you via email or a notice on our website.
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11. CONTACT US
If you have any questions about this Shipping Policy, please contact us: