PRIVACY POLICY
Ivory Ink — Printing & Framing Atelier
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OVERVIEW
This Privacy Policy describes how Ivory Ink (“we”, “us”, “our”) collects, uses and discloses your personal information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
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1. PERSONAL INFORMATION WE COLLECT
When you visit or make a purchase on our website, we may collect the following information:
- Name
- Email address
- Phone number (if provided)
- Billing address
- Shipping address
- Payment method used (e.g., PayPal, Visa) – full payment details are not stored by us (see section 3)
We may also collect certain technical data automatically, including:
- IP address
- Browser type
- Device information
- Pages visited and interactions on our site
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2. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfil your orders
- Deliver your products
- Communicate with you about your order
- Provide customer support
- Send marketing emails (if you opt in)
- Improve our website and services
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3. PAYMENTS
We accept payments via Wix Payments, PayPal, and Visa.
We do not store your full payment details (credit/debit card numbers, CVV, etc.). Payment information is processed securely by our third‑party payment providers in accordance with their privacy policies.
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4. SHIPPING & THIRD PARTIES
We use third-party delivery providers such as Australia Post to deliver your orders.
To fulfil your order, we may share necessary information (such as your name and shipping address) with these providers.
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5. MARKETING COMMUNICATIONS
With your consent, we may send you marketing emails, including promotions, updates, and new product information.
You can opt out at any time by:
- clicking the unsubscribe link in our emails
- contacting us directly
Opting out of marketing communications will not affect transactional emails related to your orders (e.g., order confirmation, shipping updates).
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6. COOKIES & ANALYTICS
We use cookies and similar technologies to improve your experience on our website.
We may use tools such as:
- Google Analytics
- Meta (Facebook/Instagram) Pixel
These tools help us understand how visitors use our site and improve our marketing efforts.
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7. DATA RETENTION
We retain your personal information only as long as necessary to:
- fulfil your orders
- comply with legal obligations (e.g., tax records for 7 years as required by Australian law)
- resolve disputes
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8. YOUR RIGHTS
We comply with the Australian Privacy Principles. You have the right to:
- access the personal information we hold about you
- request correction of your personal information
- request deletion of your personal data (where applicable)
To exercise these rights, please contact us using the details in section 11.
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9. SECURITY
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
However, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
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10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Changes will be posted on this page. If the changes are significant, we will notify you via email or a notice on our website.
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11. CONTACT US
If you have any questions about this Privacy Policy, please contact us: