TERMS OF SERVICE
Ivory Ink — Printing & Framing Atelier
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OVERVIEW
This website is operated by Ivory Ink (“we”, “us”, “our”).
By visiting our site and/or purchasing from us, you engage in our services (“Service”) and agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers and customers.
If you do not agree to these Terms, you may not access the website or use our services.
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1. ONLINE STORE TERMS
By using this site, you confirm that:
- you are at least 18 years of age (the age of majority in Australia)
- you will not use our products or services for any unlawful purpose
- you will not violate any applicable laws, including copyright laws
Any breach of these Terms may result in termination of service.
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2. CUSTOM PRODUCTS & ORDERS
All products offered by Ivory Ink are made to order based on customer specifications.
By placing an order, you acknowledge that:
- all selections (size, frame, mat, materials, etc.) are chosen by you
- orders cannot be changed or cancelled once production has started
- slight variations may occur due to the handcrafted nature of the product (e.g., grain, colour tone, mat alignment) – such variations are **not considered defects**
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3. UPLOADED IMAGES & CONTENT
By uploading any image or content, you confirm that:
- you own the rights to the image, or have written permission to use it
- the content does not infringe any third-party rights
**Ivory Ink is not responsible** for any copyright infringement resulting from user-submitted content.
You are solely responsible for the quality and resolution of uploaded files.
We reserve the right to refuse any order if uploaded content is illegal, offensive, defamatory, or infringes any law.
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4. PRODUCT PREVIEW DISCLAIMER
Our website may provide visual previews of framed artworks.
You acknowledge that:
- previews are for illustrative purposes only
- colours may vary due to screen settings and printing processes
- proportions, matting, and framing details may slightly differ in final production
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5. PRODUCTION & SHIPPING
- All products are made in Australia
- Production takes up to **7 business days**
- Delivery within Australia takes approximately **3 business days** after dispatch
- **Total estimated time from order placement: up to 10 business days**
Delivery timeframes are estimates and may vary. Ivory Ink is not responsible for delays caused by shipping carriers.
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6. RETURNS & DAMAGES
Due to the custom nature of our products:
- We do not accept returns or exchanges for change of mind
- We will replace or remedy items that arrive:
- damaged
- defective
- or incorrectly produced (e.g., wrong size, wrong frame)
To request a resolution, you must:
- contact us **within 48 hours of delivery**
- provide photographic evidence of the issue
If a replacement is not possible (e.g., materials no longer available), we will offer a **full refund** including original shipping costs.
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7. PRICING & PAYMENTS
- All prices are listed in **AUD (Australian Dollars)**
- Prices may change without notice
- We reserve the right to cancel or refuse any order (e.g., payment issues, stock unavailability)
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8. INTELLECTUAL PROPERTY
All content on this website (excluding user-uploaded images) is the property of Ivory Ink and may not be reproduced, distributed, or used without written permission.
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9. DISCLAIMER & LIMITATION OF LIABILITY
To the fullest extent permitted by law:
- Our services and products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL)
- We are not liable for indirect, incidental, or consequential damages **to the extent permitted by law**
- Nothing in these Terms attempts to exclude or limit your rights under the ACL, including the right to a replacement or refund for major failures
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10. AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
If a product has a **major failure**, you are entitled to:
- a replacement or refund
- compensation for any other reasonably foreseeable loss or damage
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11. GOVERNING LAW
These Terms are governed by the laws of Australia.
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12. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Changes will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the modified Terms.
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13. CONTACT INFORMATION
Questions about the Terms of Service should be sent to: