Privacy Policy | Timefold

Timefold — Custom Printing & Framing

Last updated: 13 August 2026

OVERVIEW

This Privacy Policy explains how Timefold (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit timefold.com.au, place an order, upload an image or artwork, contact us, or otherwise use our services.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy should be read together with our Terms of Service.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Timefold, we may collect information including:

- your name;

- email address;

- phone number, where provided;

- billing address;

- shipping or delivery address;

- order and transaction information;

- product selections and customisation details;

- communications you send to us;

- payment method information, although we do not directly store complete card numbers or card security codes;

- photographs, artwork and other files you upload for printing or framing.

When you use our website, certain technical information may also be collected automatically, including:

- IP address;

- browser type;

- device and operating system information;

- pages viewed;

- interactions with our website;

- referring website or source;

- cookie and analytics information.

2. IMAGES AND ARTWORK YOU UPLOAD

Our services allow customers to upload photographs, artwork and other image files for printing, framing and product customisation.

We may store and process these files as reasonably necessary to:

- create product previews;

- assess image suitability or print quality;

- produce and fulfil your order;

- provide customer support; and

- investigate or resolve issues relating to an order.

Uploaded files will not be used by Timefold for advertising or promotional purposes without your permission.

You are responsible for ensuring that you have the necessary rights or permission to upload and reproduce any image or artwork submitted to Timefold.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- process, manufacture and fulfil orders;

- produce customised prints and framed products;

- process payments and refunds;

- arrange shipping and delivery;

- provide order confirmations, production updates and tracking information;

- respond to enquiries and provide customer support;

- maintain appropriate business and transaction records;

- prevent fraud, misuse or unlawful activity;

- improve our website, products and customer experience;

- analyse website usage and performance;

- send marketing communications where you have consented to receive them; and

- comply with applicable legal, accounting, tax and regulatory requirements.

4. PAYMENTS

Payments made through our website are processed using payment services made available through our website platform and third-party payment providers.

Depending on the payment method selected at checkout, payment information may be processed by providers such as Wix Payments, PayPal or card payment networks and financial institutions.

Timefold does not directly store complete credit or debit card numbers or card security codes.

Third-party payment providers handle payment information according to their own terms and privacy policies.

5. WEBSITE PLATFORM AND THIRD-PARTY SERVICES

Our website is built and hosted using Wix.

We may use third-party providers to support functions including:

- website hosting and e-commerce;

- payment processing;

- email and business communications;

- analytics;

- advertising and marketing;

- order management;

- shipping and delivery.

These providers may process information as necessary to provide their services.

Some providers operate internationally and may process or store information outside Australia. The locations in which information is processed may vary depending on the provider, its infrastructure and the services used by Timefold.

Where Australian privacy law applies to Timefold, we will handle overseas disclosures in accordance with applicable requirements.

6. SHIPPING AND DELIVERY

We may provide information necessary to deliver your order to Australia Post or another delivery or logistics provider used for your shipment.

This information may include:

- your name;

- delivery address;

- phone number or email address where required for delivery;

- parcel and tracking information.

Delivery providers handle information in accordance with their own privacy practices.

7. MARKETING COMMUNICATIONS

Where you have consented to receive marketing communications, we may send information about Timefold products, promotions, offers and updates.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at hello@timefold.com.au.

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to manage an order, such as order confirmations, production updates or shipping notifications.

8. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the site and improve our services.

We may use services and technologies including:

- Wix website and analytics tools;

- Google Analytics;

- Meta Pixel and related Meta technologies.

The technologies actually used may change as our website develops.

Where available, you may manage certain cookie preferences through our website controls or your browser settings. Disabling certain cookies may affect website functionality.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, accounting, tax and legal requirements.

Australian tax and business record-keeping requirements commonly require many business records to be retained for five years, although different periods may apply in particular circumstances.

Uploaded files and other information that are no longer reasonably required may be deleted, anonymised or securely disposed of, subject to legitimate operational and legal requirements.

10. ACCESS, CORRECTION AND PRIVACY REQUESTS

You may contact us if you would like to:

- request access to personal information we hold about you;

- request correction of inaccurate information;

- ask how your information is handled;

- request deletion where applicable; or

- raise a privacy concern or complaint.

Some information may need to be retained for legitimate transaction, accounting, fraud-prevention or legal purposes.

Please send privacy requests to hello@timefold.com.au.

We will consider and respond to requests in accordance with any legal obligations that apply to Timefold.

11. SECURITY

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure.

We also rely on security measures provided by the platforms and third-party services used to operate our website and process transactions.

No method of electronic transmission or storage can be guaranteed to be completely secure.

If a data breach occurs, we will assess and respond to it and, where required by applicable law, take any required notification steps.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Timefold is not responsible for the privacy practices, security or content of independent third-party websites. We recommend reviewing the privacy information of any third-party service you choose to use.

13. CHILDREN

Our website and services are not specifically directed at children.

A person who does not have legal capacity to enter into a transaction should use our purchasing services only with the involvement of a parent or legal guardian.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The current version will be published on this page with the date it was last updated.

15. CONTACT US

For questions, requests or concerns about privacy, please contact:

Timefold

Email: hello@timefold.com.au

Website: timefold.com.au

Victoria, Australia